Incident Reporting

Incident reports are about the people served by the provider.  As a result, the report focuses on one person - the person in services.  The incident report data can include information about other people and things involved in the incident, such as witnesses, damaged property, provider staff, other victims, perpetrators, etc.  Even so, the report must focus on the person and their situation in relation to the incident.

 Reportable Incidents:

An incident should be substantial enough to warrant reporting to DSPD.  That is, not all minor issues that happen in the person's life rise to the level where a report must be issued.  Guidance about which situations and circumstances require an incident report are below.

Incident Report Guidelines

Incident Report Workflow:

The Incident Report exists within a defined workflow where each step in the workflow has to be done in order. The workflow includes the following:

• Step 1 - The Incident Notification (submitted by either the provider or the support coordinator)
• Step 2 - The Incident Report (submitted by either the provider or the support coordinator)
• Step 3 - Support Coordinator Follow Up (submitted only by the support coordinator)
• Step 4 - Additional Follow Up Questions  (submitted only by the support coordinator)
• Step 5 - If the incident is classified as a Critical Level 1 or 2, the Investigation Report is required (submitted only by the support coordinator)
• Step 6 - Incident Closure (completed only by Department of Human Services employees)