Electronic Payments

Support Coordinator Payment Processing Overview

Submitting SCE payments Electronically	Approving Provider Payments	Support Coordinator Rejection of Provider Payments
Manage Payments in "Review" Status	DSPD Payment Approval	Integration of CAPS and BCMS with USTEPS
Paper Invoice Option	Overview of Payment Process Workflow	Researching Payments in "Error" or "Review" statuses

The support coordinator plays a critical role in payment processing. They function as the first person who reviews the payment after the provider submits it as well as its first approver or denier. Support coordinators also assist the provider is resolving payments placed in "Review" status that have failed the validation process.

If the support coordinator approves the payment, it is automatically sent on to DSPD to approve. However, if the support coordinator denies the payment, then it is formally terminated at that point. If the provider wishes to be paid for the service, they must resubmit the payment as well as do whatever work is necessary to resolve the problem that caused it to be denied in the first place.

Support coordination companies submit their payments electronically like all providers do. However, the support coordinator also functions as the first approver of the SCE payment just as they would any other provider's payment.