Paper Invoice Option for Electronic Payments

Under normal circumstances the provider should plan to and prepare for submitting their payments electronically.  However, If the provider encounters a situation where electronic submission is not possible, they can choose to submit them on a paper invoice instead.  

Payments submitted this way are entered by the DSPD payment tech in behalf of the provider and go through the same approval process electronic payments normally do.  That is:

1. The payment is entered by hand by the DSPD payment tech.

2. Payments that pass the initial validation process are automatically sent on to the support coordinator for electronic approval while the payments that fail are placed in "Error" status.  The provider is required to address all payments in error status the same way (i.e. by using UPI to either delete the payment or put it in "Review" status) regardless of how the payments arrived there.

3. Payments that pass the support coordinator's approval are automatically sent on the DSPD payment tech for electronic approval while the payments that fail are placed in "Error" status.  The support coordinator is required to address all payments placed in error status when they attempted to approve them (i.e. by using USTEPS to either reject the payment or correct the problem in PCSP that caused the error to happen and then approve the payment) regardless of how the payments arrived there.

4. Payments that pass the DSPD payment tech's approval are automatically sent on to CAPS for final processing while the payments that fail are placed in "Error" status.  The payment tech is required to address all payments placed in the error status when they attempted to approve them (i.e. by using USTEPS to either reject the payment or to direct the support coordinator to correct the problem in PCSP that caused the error to happen and then approve the payment) regardless of how the payments arrived there.

Even though the paper invoice method exists, the provider should not depend on it as their every day method for submitting payments.  Instead, it should only be used when the provider cannot use UPI to submit payments electronically.

See the instructions for entering a provider invoice.