CAPS Validation Issues

Resolving CAPS Validation Issues

When the provider submits a payment, it must pass a number of payment validations before being passed on to the support coordinator for approval. The same validations are run at the moment the provider submits the payment, when the support coordinator approves the payment and when the DSPD payment tech approves the payment.

Neither the support coordinator or the DSPD payment can change any of the data on the payment. Every item on the payment must be correct in order for the support coordinator or the payment tech to approve it.

If the support coordinator can correct the reason why the payment failed the validation, they should do so and then approve it. Otherwise, they should reject the payment.

CAPS payment errors may be more complex than those associated with the PCSP in USTEPS. Consequently, the support coordinator / payment tech may need to consult with the USTEPS team regarding the nature and cause of the CAPS payment error.

Below are a set of payment error messages accompanied by their recommended solution:

Payment Error Message	Resolution
Approver 1 doesn't have the CAPS role for approving the payment	CAPS requires the person who is designated as "Approver 1" on the payment to have the appropriate CAPS User Role. When the support coordinator approves the payment, they are automatically stamped on the payment as "Approver 1". If they do not have the required CAPS role, they should contact the USTEPS team for assistance.
Approver 2 doesn't have the CAPS role for approving the payment	CAPS requires the person who is designated as "Approver 2" on the payment to have the appropriate CAPS User Role. When DSPD payment tech approves the payment, they are automatically stamped on the payment as "Approver 2". If they do not have the required CAPS role, they should contact the USTEPS team for assistance.
Invalid Provider Approval	If the provider's contract changed such that its existing Provider Approvals are no longer compatible with the nature of the change, CAPS automatically invalidates the approvals. Consequently, CAPS will deny all of the provider's payments made against the approval marked as "Invalid". The USTEPS team should be contacted for assistance with a payment error of this kind.
Invalid Purchased Service Authorization (PSA)	If the provider's contract changed such that its existing Provider Approvals are no longer compatible with the nature of the change, CAPS automatically invalidates the approvals. Likewise, CAPS will also mark all of the PSA's associated with the approvals invalid as well. The invalidation process will cause CAPS to deny all of the provider's payments made against PSA's marked as "Invalid". The USTEPS team should be contacted for assistance with a payment error of this kind.