Payments that Fail the Validation Process

Payments in Error Status:

If the payment fails at the point when the provider attempts to submit it, the payment is put in "Error" status.  It will remain there until the provider uses one of the three options described below to resolve it.

Option 1. If the payment was submitted by mistake, the provider can delete it.

Option 2. If the payment failed the validation because of a minor error (i.e. in its start/end dates, its rate or units), the provider can make the change directly on the payment and resubmit it.

Option 3. If the payment failed the validation because of a more significant problem, they can send it on to the support coordinator for review.

Payments in Review Status:

Payments sent to the support coordinator under "Review" status will remain there until they use one of the two options below to resolve it.

Option 1.  If they determine the payment is not valid (i.e. its start/end dates are wrong, it was not delivered to the person, etc.), the support coordinator can choose to reject it.

Option 2.  If the payment problem can be resolved by correcting the service code's budget line in the PCSP, the support coordinator should make the change and then approve the payment.